Contact
We're here to help
Staple & Thread's customer team is based in London and available for enquiries about fit, fabric, orders and returns. We aim to respond to emails within two business days. For quick questions about sizing or stock, please include the product name and your usual UK size to help our team advise efficiently. If you'd like personalised styling suggestions, tell us a little about the occasion and the pieces you already own; we take a practical, minimal approach and can suggest a few combinations to build a purposeful capsule wardrobe. Our goal is to make considered shopping straightforward, whether you are ordering your first piece or building on a trusted core collection.
Phone
+44 20 7946 0958 (Mon–Fri, 9:30–17:30)
Customer support & orders
For order updates including shipping and returns, provide your order number and delivery postcode when you contact us. We offer free UK delivery on orders over £75 and a 30-day returns window for eligible items. Returns are simple: items should be unworn, with original tags and packaging where possible. If you require an exchange for a different size, tell us which size you need and whether you would like a replacement or a refund. Our team will guide you through the returns label and the expected timeline for processing once received at our London distribution centre. We aim to process returns and refunds promptly while ensuring quality checks are completed to maintain our standard of service.